Frequently Asked Questions
When will my order ship?
We ship our orders out daily Monday – Friday and occasionally ship on weekends and holidays. If your order is submitted to us by 12pm EST. on those days it will ship out the same day you place your order!
How Long Will it Take To Get My Package?
Because we ship daily most orders will arrive within 5 business days. You can follow your orders progress with the tracking information that is provided via email after the item has shipped.
Where will my order be shipping from?
Your order will be packed and shipped from our warehouse located in Collegeville Pa, just outside Philadelphia.
What if I change my mind?
All of our orders have a 30-day return window where the product can be sent back to us for refund.
You can contact us through our contact page! We will be happy to assist you.
Are there any exchange rates?
All of our transactions are based in USD. If your credit card is based in another currency, your order total will be calculated in accordance with the daily exchange rate of the date your card issuer processes the transaction.
How secure is my online order?
Equipment Blowouts Inc adheres to highest industry standards to protect your personal information. Your credit card information and personal details are encrypted during transmission using SSL (secure socket layer technology), which is widely used on the Internet for processing payments.
Can I change or cancel my order?
Yes of course; please send us a message as soon as possible, since we usually ship the item in less than 24 hrs and most of the order ship the same day, But if we are unable to cancel the order, rest assured that we will refund the purchase price once you send us the item back and received it at our warehouse.
Do you ship to all US States?
Yes we ship to all US States, simply checkout as usual and select your state as normal. All delivery options are displayed in the checkout process.
How do I set my shipping address?
You need to enter your name, full address and your phone number, please make sure that you add the right information, you can rest assured that we use the highest industry standards to protect your personal information.
What are the Shipping Times?
Due to high demand of our products, please allow 03- 05 days for delivery. If your order hasn’t arrived inside the estimated delivery times, please contact us.
When will my Order Ships after i checkout?
Orders are usually processed and shipped same-day or the next business day of purchase. We do our best to get the product to you as soon as possible. With such huge demand on these products. You should get a tracking number in your email once it ships. We know you are looking forward to your awesome purchase. One thing we guarantee is product delivery. Customer service is the backbone of our company.
How do I track my order?
We will email and/or text your tracking information as soon as your order has shipped. Usually you will receive the tracking number one day after we have shipped your order.
What Do I Do If I Have Missing Items In My Order?
If something is missing, please contact us immediately.
Returns & Refunds
How do I return an item(s)?
If you are not happy with your purchase and wish to return an item, please contact us within 30 days from receiving your order. Please provide your order number as well as the reason for your return. Our customer service team will review the return request and will send further instructions if the return is approved.
Will shipping be covered for my returns?
Usually, we will send you a free Return Label, once we receive the returned items, if the fault fall on us, we will issue you a full refund.
otherwise, we will deduct the appropriate cost from the total Refund.
What if the item(s) I received are defective/incorrect/damaged?
Please contact us within 7 days from receiving your order if you received merchandise that is incorrect, missing, and/or defective. Please include your order number, photographs of the item(s) and all related references upon receiving your package. We will do our very best to resolve your case as soon as possible.
How long is the returns process?
Processing returns may take up to 14 business days from the day we receive your return. We will email you to confirm once your return has been processed.
When will I receive my refund?
All refunds will be credited to your original form of payment. If you paid by credit or debit card, refunds will be sent to the card-issuing bank within 7-10 business days of receipt of the returned item or cancellation request. Please contact the card-issuing bank with questions about when the credit will be posted to your account. If you haven't received a credit for your return yet, here's what to do: Contact the bank/credit card company. It may take some time before the refund is posted to your account.